To The DEPT. of PUBLIC HEALTH

WELLNESS GROUP II

1] WE DON’T BEGRUDGE STAFF HAPPINESS…BUT, A HAPPY STAFF DOES NOT AUTOMATICALLY TRANSLATE INTO A HAPPY RESIDENT

2] RESIDENTS WILL BE HAPPY WHEN THEIR ‘’NEEDS‘’ and ‘’PREFERENCES’’ ARE MET ON A REGULAR and TIMELY BASIS

3] RESIDENTS are NOT RIGHT - all the time. STAFF are NOT RIGHT - all the time. RESIDENT and STAFF have to PARTNER UP and DEVELOP a STRATEGY to meet the ‘’NEEDS’’ and ‘’PREFERENCES’’ of the RESIDENT

4] THEY HAVE TO DISCUSS IT. COMMUNICATE.

5] IF RESIDENT was ASSURED THAT HIS NEEDS and PREFERENCES would be MET…‘’CHEERFULLY and RESPECTFULLY’’ - ALL THE TIME…WE PREDICT THAT THE RESIDENT would CHEERFULLY and RESPECTFULLY COORPORATE and WORK WITH and TEAM with helper, eventually, TO MAKE INTERACTION MORE EFFICIENT and ALLOW ASSISTANT to DO the work that needs TO BE DONE.

6] THE R/S HAVE FORMED AN ALLIANCE. THEY NOW WORK AS A TEAM. THE HIGHER UP’s may THINK that this HAPPENS ‘’ALL THE TIME’’ but, IT DOESN’T. A REAL BOND IS A RARE OCCURRENCE. What happens on the front lines can be VERY DIFFERENT Than WHAT SOME MAY THINK.